Shipping policy
Tradie Essentials Official
Last updated: May 2026
Thank you for shopping with Tradie Essentials Official. This Shipping Policy explains how we handle order processing, dispatch, and delivery so you know exactly what to expect after placing your order.
Order Processing
Orders are typically processed within 1 to 3 business days following successful payment confirmation.
Please note that orders are not processed on weekends or public holidays.
During high-demand periods such as sales events, product launches, or holiday seasons, processing may take slightly longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation to the email address provided at checkout, which will include your tracking details.
Estimated Delivery Times
Delivery timeframes generally range between 5 and 14 business days, depending on your location and the shipping carrier's current capacity.
These timeframes are estimates only. Tradie Essentials Official cannot guarantee specific delivery dates once an order has left our fulfilment centre.
Delivery may be affected by factors outside our control, including:
• Carrier delays or service disruptions
• Customs clearance and import processing
• Adverse weather conditions
• Peak seasonal demand
• Logistical or transport disruptions
Effective from 23rd May: Please note - Recently we have had a huge increase in orders, our manufacturers are working around the clock but have a current wait time of up to 5 business days for processing.
Shipping Costs
Tradie Essentials Official may run free shipping promotions on selected products or order values.
Where shipping fees apply, these will be clearly shown at checkout before you confirm your payment.
Once an order has been dispatched, shipping fees are non-refundable.
Tracking Your Order
After your order is shipped, a tracking number will be sent to your registered email address.
Please allow 24 to 72 hours for tracking information to appear in the carrier's system after dispatch. It is normal for tracking pages to show limited updates in the first day or two.
If you have not received tracking information within a reasonable time after your order was processed, please reach out to our support team for assistance.
Where Is My Order?
The tracking link included in your shipping confirmation email is the most reliable way to monitor your delivery progress.
Tracking updates are applied as carriers scan and process packages throughout their network, so updates may not appear immediately after dispatch — this is completely normal.
If your tracking page shows no movement after several days, please contact our support team and we will investigate on your behalf.
Express Shipping
Express shipping includes a tracking number and priority processing, meaning your order is picked, packed, and dispatched ahead of standard orders. Once your parcel leaves our warehouse, it is handed over to the local courier network for final delivery. As we do not have control over courier operations, Tradie Essentials Official cannot be held responsible for delays that occur once the order is in transit — our express shipping obligation is fulfilled once the order has been prioritised and dispatched on our end.
If a customer has purchased express shipping and experiences a significant delay, Tradie Essentials Official may, at its sole discretion, refund the express shipping fee on a case-by-case basis. This is not guaranteed and does not constitute an admission of fault.
Shipping Delays
While we do our best to ensure timely delivery, delays can sometimes occur due to circumstances beyond our control.
Common causes of delays include:
• Customs inspections or import processing
• Carrier backlogs or service disruptions
• Transportation network issues
• High-volume shipping periods
If your order has not arrived within the estimated delivery window, please contact our support team and we will work with the carrier to locate your shipment.
Incorrect Shipping Address
It is the customer's responsibility to ensure all shipping details are entered accurately at the time of checkout.
Tradie Essentials Official is not liable for orders that are undeliverable or lost due to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping details after placing your order, please contact us as soon as possible. Once an order has been dispatched, we may be unable to make address changes.
If an order is returned to a distribution centre due to an incorrect or incomplete address provided at checkout, the customer must pay the shipping cost to have it re-sent to them as Tradie Essentials Official's wares that cost on the initial purchase.
Tradie Essentials Official cannot be responsible for delays caused by address errors or the resulting return to sender process.
Lost Shipments
If your tracking information suggests your order may be lost in transit, please contact our support team promptly.
We will liaise with the shipping carrier to investigate the situation and work toward a resolution.
Delivered Packages
Once a carrier marks an order as delivered, Tradie Essentials Official cannot be held responsible for packages that are reported missing or stolen after delivery.
In these situations, we recommend contacting the carrier directly, as they may be able to provide additional delivery information such as GPS confirmation or photos.
Multiple Shipments
Orders containing more than one item may occasionally be fulfilled and shipped from separate locations, depending on stock availability.
If your order is split into multiple shipments, you will receive separate tracking numbers for each parcel.
Customs, Duties, and Import Taxes
For orders shipped internationally, import duties, customs fees, or local taxes may be applied by your country's customs authority upon arrival.
These charges are entirely outside the control of Tradie Essentials Official and are the sole responsibility of the customer.
We are unable to predict or collect these fees in advance, and they are not included in the purchase price or shipping cost shown at checkout.
Contact Us
If you have any questions about your order, delivery status, or anything covered in this policy, please get in touch with our support team:
